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PRIVACY POLICY

INTRODUCTION

Cocina y Nutrición, S.L. are committed to ensuring that your personal information is protected and not misused.
In this document we explain who the data controller is, for what purpose your personal information will be processed, the legitimacy for the treatment, how we collect it, why we collect it, how we use it, the rights that assist you and are also explained the processes we have in place to protect your privacy.
By providing us with your personal information and using our websites, we understand that you have read and understood the terms related to the personal data protection information that are exposed. Cocina y Nutrición, S.L. assumes the responsibility of complying with current legislation on national and European data protection, and has the objective of treating your data in a lawful, loyal and transparent manner.

AREA OF APPLICATION

This document is applicable to all data collected by Cocina y Nutrición, S.L.

CONSIDERATIONS TO TAKE INTO ACCOUNT

WHO IS RESPONSIBLE FOR THE TREATMENT?

The definition of data controller is described in the General Data Protection Regulation, and is as follows:

RESPONSIBLE FOR THE TREATMENT “OR” RESPONSIBLE ”

The natural or legal person, public authority, service or other body that, alone or together with others, determines the purposes and means of the treatment.
Cocina y Nutrición, S.L. is responsible for the processing of personal information that they carry out about their clients.
If you have any type of query, comment or concern, or if you want to make a suggestion about how we use personal information, you can send an email to the email address: info@elipsu.com

INFORMATION ABOUT THE COMPANY

  • Company name: COCINA Y NUTRICIÓN S.L.
  • N.I.F: B-98537590
  • Registered office: C / ISAAC PERAL, 26 BAJO, 46024 – VALENCIA
  • Registered in the commercial register of Valencia, Volume 9632, Book 6914, Page V-154019 1st Inscription.

COMUNICATIONS

To communicate with us, we put at your disposal different means of contact that we detail below:

  • Telephone: 96 332 78 93
  • Mail: info@elipsu.com

All notifications and communications between users and Cocina y Nutrición, S.L. They will be considered effective, for all purposes, when carried out through any of the means detailed above.

FOR WHAT PURPOSE DO WE COLLECT YOUR PERSONAL INFORMATION?

The main reason why we collect your personal information is to facilitate and improve the service that you as a customer expect from us.
We collect your personal information to manage your purchases, orders or requests that you make to us, either at our headquarters or through our web pages or applications, by phone or in a paper form.
Below, we include the main purposes that we have identified:
– Compliance with legal obligations, including, without limitation, Law 10/2010 on the Prevention of Money Laundering.
– Management of the contracting of products or services offered, including distance selling and management of shipments and returns.
– Create and manage a personal account with a single registration to be used in the acquisition of products and services offered on any website of Cocina y Nutrición, S.L ..
– Channel requests for information, suggestions and complaints from clients for their management and resolution.
– Surveys to improve our services.
– Market research and commercial prospecting, reports on consumption habits, statistical data and market trends, in order to offer you products and services that may be of interest to you.
– Perform profiles and analysis on the behavior of our customers when using our websites or applications, but only if you give us your consent.
– Keep you informed about our latest products, offers, opportunities, etc. The channels we usually use are: email, postal mail, telephone, SMS, Push message, but only if you give us your consent.
– Capture of images of people for security reasons and help in emergency and evacuation plans.
– Management for the refund of VAT for purchases of non-resident tourists in the European Community.
– Personnel selection management.

HOW WE COLLECT INFO

We collect personal information about you by different means, in some cases you will contact us to share your personal information, and in other cases we collect your personal data using other means. In the following, we will explain the different ways in which we collect personal information about you and some examples in which we use such information.

INFORMATION THAT YOU PROVIDE US

We collect personal information that you provide us through some of the Cocina y Nutrición, S.L. websites, email, mobile phone, when you hire a service, when you fill out a form, or others. In any case, at the time of collection you will be informed of the person responsible for the treatment, the purpose of the treatment, the recipients of the information, as well as the way to exercise the rights granted by the current legislation on data protection.
Generally, the personal information that you provide us with are: name and surname, address, ID, date of birth, email, contact telephone number and payment information. In very particular cases, and depending on the purpose and intended use of your data, data on personal, academic and professional characteristics, employment details, commercial information, social, economic and insurance circumstances, transfers of goods and services, may be collected.

INFORMATION WE COLLECT FROM YOUR VISITS ON OUR WEBSITES

We collect and store limited personal information and anonymous global statistics of all those users who visit our websites, either because you actively provide such information or you are simply browsing our websites. The information we collect includes the Internet protocol (IP) address of the device you are using, the browser program you use, your operating system, the date and time of access, the Internet address of the website from which you accessed our websites and also information about how you use our websites.
We use this information to know the loading time of our websites, how they are used, the number of visits to the different sections and the type of information that most attracts visitors. It also helps to identify if the website is working correctly, and if we detect failures or errors in the operation, solve them and improve the performance of our websites, in order to offer a better service to all users.
This information is collected through cookies, for more information consult the cookie policy that you can find on each of the websites of Cocina y Nutrición, S.L .

SOCIAL NETWORKS

The use of social networks is more and more frequent and in this sense, Cocina y Nutrición, S.L. it is present in most of them, and it is another way of contacting you.
The information we collect through social media sometimes includes personal information that is available online and to the public. We always make sure that all the information we use is attributed to its source correctly or is made anonymous.
These social networks may have their own privacy policies, by which they will explain how they use and share your personal information. We recommend that you carefully review the privacy policies before using these social networks to be sure that you agree with the way in which your personal information is collected and shared.

MOBILE PHONE

Through the use of the APP, de Cocina y Nutrición, S.L. They have a geolocation tool whose main purpose is to know your location to show you the establishment closest to your location. Having the geolocation function of the mobile device activated allows you to benefit from all the functionalities of the Applications.
This geolocation service will not be used to facilitate your location to third parties, except when legally required.
Most mobile devices offer users the ability to disable location services. Most likely, this possibility is in the device settings menu. If you have questions about how to disable location services on your device, we recommend that you contact your mobile operator or the manufacturer of your device.

WHAT IS THE LEGITIMATION FOR THE PROCESSING OF PERSONAL INFORMATION?

For the treatment of your personal information we rely on legitimation for several reasons:
– For the fulfillment of a contract and / or commercial relationship.
– For the fulfillment of different legal obligations.
– For legitimate interest, for example, for security reasons, fraud prevention, to improve our services and products through market research, or to manage requests, queries or possible claims that may arise.
– With your consent, for example, to send personalized offers from Cocina y Nutrición, S.L. or any of its web pages.

WHOM MAY WE COMMUNICATE YOUR PERSONAL INFORMATION?

If you have given us your consent, the information you provide will be communicated to Cocina y Nutrición, S.L., to process it for the purposes described above. Not all the purposes described entail a transfer of data.
In some cases, it is necessary for us to communicate the information you have provided to third parties in order to provide the requested service, such as banks, financial institutions or couriers.
Likewise, there are companies that provide us with other types of services such as: information technology (information storage and processing), security services, financial services, auditing services, etc.
These third parties only have access to the personal information they need to carry out those services. They are required to keep your personal information confidential and may not use it in any other way than what we have requested.
In all cases, Cocina y Nutrición, S.L. assumes responsibility for the personal information you provide us, and we ask those companies with whom we share your personal information to apply the same degree of information protection as we do.
Likewise, your personal information will be available to public administrations, Judges and Courts, for the attention of possible responsibilities arising from the treatment.

INTERNATIONAL TRANSFER

The personal information we collect resides in Spain.
In certain cases, services are contracted in cloud computing mode, hostings in third countries, carrying out international data transfers. In these cases, the appropriate guarantees are adopted to protect your information regarding which you can obtain additional information by writing to info@elipsu.com

LINKS TO THIRD PARTY WEBSITES

In the event that we provide links to websites that are not operated or controlled by Cocina y Nutrición, S.L., you will be promptly informed since Cocina y Nutrición, S.L. does not have any control over said sites nor is it responsible for their content, nor does it have control over the way in which third parties collect and use your personal information, nor are they responsible for or offer any statement about third-party websites.
These websites probably have their own privacy policies, by which they will explain how they use and share your personal information. We recommend that you carefully review the privacy policies before using these websites to ensure that you are satisfied with the way your personal information is collected and shared.

FOR HOW LONG DO WE STORE YOUR PERSONAL INFORMATION?

We only store your personal information to the extent that we need it in order to be able to use it according to the purpose for which it was collected, and according to the legal basis for its treatment in accordance with applicable law. We will keep your personal information as long as there is a contractual and / or commercial relationship with you, or as long as you do not exercise your right to suppress and / or limit the processing of your data.
In these cases, we will keep the information duly blocked, without giving it any use, as long as it may be necessary for the exercise or defense of claims or some type of judicial, legal or contractual responsibility may arise from its treatment, which must be attended and for which recovery is necessary.

HOW CAN YOU EXERCISE YOUR RIGHTS?

The data protection regulations allow you to exercise your rights of access, rectification, opposition, deletion, limitation of treatment, portability and not to be the subject of individualized decisions before the person responsible for the treatment.

These rights are characterized by the following:
– Your exercise is free
– If the requests are manifestly unfounded or excessive (for example, repetitive character) the person in charge may:
– Charge a fee proportional to the administrative costs incurred.
– Refusing to act.
– Requests must be answered within one month, although, if the complexity and number of requests are taken into account, the period can be extended for another two months.
– The person in charge is obliged to inform you about the means to exercise these rights. These means must be accessible and this right cannot be denied for the sole reason that you choose another means.
– If the request is submitted by electronic means, the information will be provided by these means when possible, unless the interested party requests otherwise.
– If the person in charge does not act on the request, they will inform, no later than one month, of the reasons for their non-action and the possibility of claiming before a Control Authority.
– You can exercise the rights directly or through your legal representative.
– It is possible that the person in charge is the one who attends your request on behalf of the person responsible if both have established it in the contract or legal act that binds them.

RIGHT OF ACCESS
The right of access admits that you can contact the person responsible for the treatment to find out whether or not they are treating your personal data.

Request the form by email: info@elipsu.com, by calling our telephone number indicated above or by post to the company’s headquarters.

RIGHT OF RECTIFICATION
The right of rectification admits that you can obtain the rectification of your personal data that are inaccurate without undue delay from the person responsible for the treatment.
Taking into account the purposes of the treatment, you have the right to complete incomplete personal data, including through an additional declaration.
In your request, you must indicate which data you refer to and the correction to be made. In addition, when necessary, you must accompany your request with documentation that justifies the inaccuracy or incompleteness of your data.

Request the form by email: info@elipsu.com, by calling our telephone number indicated above or by post to the company’s headquarters.

RIGHT OF OPPOSITION
The right of opposition, as its name indicates, means that you can object to the person in charge of processing personal data in the following cases:
When they are subject to treatment based on a mission of public interest or legitimate interest, including profiling.
When the treatment is for direct marketing purposes, including also the profiling mentioned above.

Request the form by email: info@elipsu.com, by calling our telephone number indicated above or by post to the company headquarters.

RIGHT OF WITHDRAWAL
The right of deletion may be exercised before the person in charge requesting the deletion of your personal data when any of the following circumstances occur:
– If your personal data is no longer necessary in relation to the purposes for which it was collected or otherwise processed.
– If the processing of your personal data has been based on the consent you gave to the person in charge, and you withdraw it, provided that the aforementioned treatment is not based on another legitimate cause.
– The treatment of the person in charge was based on legitimate interest or the fulfillment of a mission of public interest, and no other reasons have prevailed to legitimize the processing of your data.
– To have your personal data subject to direct marketing, including the creation of profiles related to said marketing.
– If your personal data has been unlawfully processed.
However, this right is not unlimited, in such a way that it may be feasible not to proceed with the deletion when the treatment is necessary for the exercise of freedom of expression and information, for the fulfillment of a legal obligation, for the fulfillment of a mission carried out in the public interest or in the exercise of public powers conferred on the person in charge, for reasons of public interest, in the field of public health, for archival purposes of public interest, scientific or historical research purposes or statistical purposes, or for the formulation, exercise or defense of claims.
The person responsible for the treatment will be obliged to block the data when it proceeds to its rectification or deletion.
The blocking of the data consists of the identification and reservation of the same, adopting technical and organizational measures, to prevent its treatment, including its visualization, except for the making available of the data to the judges and courts, the Public Prosecutor’s Office or the Competent Public Administrations, in particular data protection authorities, for the requirement of possible responsibilities derived from the treatment and only for the limitation period of the same.
After this period, the data must be destroyed.

Request the form by email: info@elipsu.com, by calling our aforementioned telephone number or by post to the company’s headquarters.

RIGHT TO LIMITATION OF TREATMENT
This new right consists in obtaining the limitation of the processing of your data by the person in charge, although its exercise has two aspects:
You can request the suspension of the processing of your data:
– When you contest the accuracy of your personal data, for a period that allows the person responsible for its verification.
– When you have opposed the processing of your personal data that the person in charge carries out based on the legitimate interest or mission of public interest, while that one verifies if these reasons prevail over yours.
Request the data controller to keep your data:
– When the treatment is illegal and you have opposed the deletion of your data and instead request the limitation of its use.
– When the person in charge no longer needs the personal data for the purposes of the treatment, but the interested party needs them for the formulation, exercise or defense of claims.

Request the form by email: info@elipsu.com, by calling our telephone number indicated above or by post to the company’s headquarters.

RIGHT TO PORTABILITY
The purpose of this new right is to further strengthen the control of your personal data, so that when the treatment is carried out by automated means, you receive your personal data in a structured, commonly used, machine-readable and interoperable format, and can transmit them to another data controller, provided that the treatment is legitimized based on consent or within the framework of the execution of a contract.
However, this right, by its very nature, cannot be applied when the treatment is necessary for the fulfillment of a mission of public interest or in the exercise of public powers conferred on the person responsible.

Request the form by email: info@elipsu.com, by calling our telephone number indicated above or by post to the company’s headquarters.

WHERE CAN YOU EXERCISE YOUR RIGHTS?

In order to exercise your rights, Cocina y Nutrición, S.L. puts at your disposal the following means:
– By written and signed request addressed to COCINA Y NUTRICIÓN, S.L., C / ISAAC PERAL, 26 BAJO, 46024 – VALENCIA, Ref. L.O.P.D., and must attach a photocopy of the DNI or document that proves the identity of the applicant.
– Sending a completed and signed form along with a photocopy and / or scanned copy of the DNI or document that proves the identity of the applicant to the email address comunicacion@tecocina.com.
– By calling 96 332 78 93.
– At the company headquarters or one of its delegations.
You may file a claim with the Spanish Agency for Data Protection, especially when you are not satisfied with the response to the exercise of your rights, for more details you can consult the website www.agpd.es

HOW DO WE PROTECT YOUR PERSONAL INFORMATION?

We are committed to protecting your personal information. We use appropriate technical and organizational measures in order to protect your personal information and privacy, and we review these measures periodically. We protect your personal information through the use of a combination of both physical and computer or logical security controls, including access controls that restrict and manage the way your personal information and personal data are processed, administered and managed. We also ensure that our employees are properly trained to protect your personal information. Our procedures indicate that we may require proof of identity before sharing your personal information with you.
In accordance with our guarantee of security and confidentiality, we are especially interested in offering you the highest level of security and protecting the confidentiality of the personal information you provide us. For this reason, commercial transactions are carried out in a secure server environment under the SSL (Secure Socket Layer) protocol.
If at any time you have problems accessing any part of our website, it may be due to the model or version of your browser or the configuration of its options. If you need us to help you find the solution or if you have any questions regarding the operation of our purchasing system, call us at 96 332 78 93. We will be happy to assist you.
Internet is a medium that makes it possible to carry out commercial transactions through the network. Therefore, one of the main concerns for users who use the Internet is the security of data on the network.
As an Electronic Commerce transaction, the entire process of carrying out a commercial agreement is understood, including the contact between both parties: client and company. The aspects that every commercial transaction must meet must be:
– The authentication that guarantees us the legal or physical personality with which we communicate.
– Integrity, that is, the content of the communication between both parties cannot be modified.
– Confidentiality, which consists of the guarantee that no unauthorized person can know the content of the communication.

IS MINOR DATA PROCESSED?

The web pages of Cocina y Nutrición, S.L., the applications and the products are not normally directed to minors. We do not knowingly collect any personal information from minors, except with the authorization of the parent or guardian.
If you are a minor, please do not attempt to register as a user of our websites, applications or products. If we discover that we have mistakenly obtained personal information from a minor, we will delete that information as soon as possible.

WHAT PRECAUTIONS MUST BE TAKEN INTO ACCOUNT?

These are some of the precautions that we advise our clients should take:
– Do not provide the username or password to anyone.
– Do not write it down in easily accessible places: computer, calendar, etc.
– Always use our SSL security system.
– Always disconnect the browser session after having accessed a security zone or having entered the user or password into the system.
– Modifications to this data protection information.

We will review and update the data protection information when there are changes in the legislation or in any of the procedures for the treatment of your personal information.

This data protection information was last reviewed and updated in October 2020.

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